FAQ
Find answers to our most frequently asked questions.
Products Information
What skin types is the Rhydor Skin Wand™ suitable for?
The Rhydor Skin Wand™ is designed for all skin types, including sensitive, dry, oily, and combination skin. The device’s settings allow for gentle, customizable treatments tailored to your skin's needs.
How often should I use the Rhydor Skin Wand™?
For best results, we recommend using the Rhydor Skin Wand™ 3-4 times per week. Each session should last around 10-15 minutes.
Can I use the Rhydor Skin Wand™ with my regular skincare products?
Yes, the Rhydor Skin Wand™ works best when used with your favorite serums and moisturizers. The therapeutic warmth and microcurrents help enhance the absorption of active ingredients, allowing your skincare products to penetrate deeper into the skin.
How do I clean the Rhydor Skin Wand™?
After each use, gently wipe the device's head with a soft, damp cloth. Avoid submerging the device in water. For deeper cleaning, use a mild, alcohol-free disinfectant to ensure the device remains sanitary.
Is the Rhydor Skin Wand™ safe to use around the eyes?
Yes, the Rhydor Skin Wand™ is safe to use around the eye area. However, be cautious not to press too hard and always use the device on a low setting when treating delicate areas around the eyes.
How long does the battery last on a single charge?
The Rhydor Skin Wand™ is equipped with a rechargeable battery that lasts for up to 12 treatments on a single charge. The device comes with a USB charging cable for convenient recharging.
What is EMS microcurrent technology, and how does it benefit my skin?
EMS (Electrical Muscle Stimulation) microcurrent technology gently stimulates your facial muscles, enhancing tone and firmness. This technology helps reduce the appearance of fine lines and sagging, giving your skin a more lifted and youthful appearance.
Shipping & returns
I never got my order, what to do?
Please make sure you keep track of your order, if you have not received your order, please contact us at: support@rhydor.com. We aim to respond to all emails within 24 hours, 7 days a week.
Do you ship internationally?
Yes, we do ship internationally. The shipping fee may vary depending on your location.
How long will it take to receive my order?
To get an accurate delivery time – see our Delivery Times page
Our standard delivery time is generally 5 to 10 business days. This time frame is calculated based on several factors, including delivery destination, product availability and local delivery partners. We work closely with reliable transport companies to guarantee you fast and secure delivery.
How to track my order?
When we ship your order, you will receive an email from us which will include your tracking details. Alternatively, in our menu option, click track order (you will need your order number and email on hand)